Head of Customer Success – Nordics
Are you a relationship driven leader who enjoys helping customers and teams grow together? We’re now looking for a Head of Customer Success for the Nordics.
At Sitevision, we’re entering the next phase of our journey. What started as a leading SaaS CMS and intranet platform is evolving into a modern platform for digital experiences, intranet and employee engagement, with AI becoming a natural part of the experience.
Customer Success is a central part of that journey.
We are now looking for a Head of Customer Success to lead and continue developing our Nordic Customer Success organisation. This is a role for someone who cares deeply about customers, relationships and people, while also being able to create structure, direction and long-term value together with the team.
You will lead and support our experienced Nordic Customer Success organisation and continue developing how we work with customer engagement, lifecycle management and long-term customer relationships across the Nordics, always in close cooperation with Sitevision’s partner ecosystem.
What you will be responsible for
Customer Success & Customer Experience
• Setting the direction for Customer Success in line with Sitevision’s overall strategy
• Leading and supporting the Nordic CS organisation and continuing to develop our ways of working together
• Helping customers succeed with their digital workplace, intranet and digital experience initiatives
• Supporting customers in areas such as AI-powered employee experiences, automation, personalisation and modern digital communication
• Developing scalable approaches for customer lifecycle management, customer maturity and value realisation
• Participating in strategic customer dialogues on both operational and executive levels
• Being a strong internal voice for customer needs, insights and long-term relationships
Partnerships & Ecosystem
• Working closely together with Sitevision’s partner ecosystem to create long-term customer value
• Building strong collaboration between Customer Success, partners and internal teams
• Supporting strategic customer and partner dialogues together with Sales, Product and leadership
Leadership & Collaboration
• Leading, mentoring and supporting a high-performing Customer Success team
• Creating strong collaboration across Product, Sales, Marketing, Finance, Support and Expert Services
• Bringing structure, clarity and alignment to the CS organisation
• Owning KPIs, forecasting, reporting and budget responsibilities for the department
• Helping strengthen Sitevision’s position within digital experiences, intranet and employee engagement
Your profile
We believe you have experience from leading Customer Success teams within SaaS, digital platforms or enterprise software.
You are comfortable working both strategically and hands-on, and you enjoy bringing together technology, people and business value.
It’s important to us that you:
• Have experience leading and developing teams
• Enjoy enabling and supporting people around you
• Understand customer maturity, value realisation and long-term customer relationships
• Have experience working with complex customer journeys and organisational change
• Are comfortable discussing digital experiences, AI and business value with both executives and operational stakeholders
• Enjoy collaboration and relationship building across teams and organisations
• Have experience working together with partners and ecosystems
• Communicate fluently in English
Why Sitevision?
Sitevision is one of the Nordics’ leading platforms for digital experiences, intranet and employee engagement. We help organisations create engaging, personalised and connected digital workplaces and web experiences for millions of users.
AI is becoming an increasingly natural part of the digital employee experience, and we continue to invest in innovation, product development and customer value creation.
We combine the agility and culture of a product company with the stability of a mature SaaS business and a very loyal customer base. Independent surveys have ranked us among the industry’s most satisfied customers since 2009 and one of the best workplaces in the Nordic IT industry.
Most importantly, Sitevision is a place where people genuinely care. About customers, about each other and about building something meaningful together.
- Avdelning
- Customer Success
- Platser
- Örebro
- Distansarbete
- Hybridarbete
Örebro
Arbetsplats och kultur
Vi tänker nytt
För att tänka nytt behövs både mod och kreativitet. Du måste våga göra fel ibland – för att det ska bli fyrverkerier nästa gång 🎉 Bara då kan vi skapa nytänkande lösningar som tar oss framåt. Som företag och som människor. Hos oss får du våga.
Vi engagerar oss
Att ha positiv energi, vara proaktiv och gilla att bolla idéer brukar landa i smarta lösningar och nöjda kunder. Dessutom får vi kul på vägen – och visst vill du också ha det? Engagemang i kombination med ansvar har gjort oss till Sveriges mest omtyckta CMS sedan 2009.
Vi är omtänksamma
Vi bryr oss om varandra och har förståelse för varandras situation. Du får stöttning och hjälp i med- och motgång. Liksom du finns där när andra behöver dig. Att vara ärlig och schysst är viktigt på riktigt.
Och vi är väldigt stolta
Det du gör är du stolt över. Hur du välkomnar en gäst i entrén, hur du knäcker kodgåtan, hur din demo gick för en potentiell kund, hur bokslutet satt som en smäck, hur du löste en kunds problem, hur uppgraderingen av servrarna flöt på, hur … ja, hur du löser dagens uppgifter. Känslan av stolthet smittar av sig. Den gör så att vi på Sitevision är stolta över att jobba här.
Om Sitevision
Sitevision är en Digital Experience Platform som hjälper organisationer att förverkliga sina digitala ambitioner och skapa mätbart värde. Genom att samla AI, webb, intranät, app och digitala tjänster i en trygg svensk molntjänst bygger vi en flexibel och innovativ grund för framtidens digitala upplevelser.
Marknadens mest nöjda kunder sedan 2009 enligt Web Service Award.*